Feedback to us:

 

Please contact us with following necessary info if you get trouble with our products. We shall feedback to you with support within 12 hours on working days.

Subject:

Name:
E-mail:

Product:
Content:

 

Email to support@e-lins.com

Phone: +86 (755) 29230581
Skype: zouyanbing

 

Remote Support

Sometimes remote support and configuration will make it easier to work.

Please following the steps, then contact with us for remote support.

 

Normally there are two methods. Users can choose one of them.

Method 1)
1. Get a laptop or PC with RJ45 and WiFI.
2. WiFi connects to WiFi Router to internet.
3. RJ45 connects to E-Lins H685/H685m/H820/H700/H720/H750/H900/H920 router
4. Set RJ45 network adapter manually as follows:
IP address: 192.168.8.100 or 192.168.1.100 (same range with E-Lins Router)
Submask: 255.255.255.0
Gateway: keep blank
Primary DNS: keep blank
Secondary DNS: keep blank
5. Run Teamviewer and provide the ID and PSW for E-Lins for support.

 

Method 2)
Here take an example of your xDSL Router LAN IP 192.168.0.1. And E-Lins Router LAN IP 192.168.8.1
1. Get a computer with RJ45
2. Make sure the computer can go with internet.
3. Connect E-Lins router to your current LAN. Connect E-Lins router RJ45 LAN to your switch LAN RJ45. (Make sure the E-Lins router LAN IP is not in the same range with your switch)
4. Configure the computer Ethernet Card as follows,
IP: 192.168.0.2
Submask: 255.255.255.0
Gateway: 192.168.0.1
DNS: 192.168.0.1
Then add a IP same range with E-Lins Router. For example add IP 192.168.8.100 or 192.168.1.100
5. Now your computer can use internet via your xDSL Router and visit E-Lins Router web.
6. Run Teamviewer and provide the ID and PSW for E-Lins for support.