Feedback to us:


Please contact us with following necessary info if you get trouble with our products. We shall feedback to you with support within 12 hours on working days.





Email to

Phone: +86 (755) 29230581
Skype: zouyanbing


Remote Support

Sometimes remote support and configuration will make it easier to work.

Please following the steps, then contact with us for remote support.


Normally there are two methods. Users can choose one of them.

Method 1)
1. Get a laptop or PC with RJ45 and WiFI.
2. WiFi connects to WiFi Router to internet.
3. RJ45 connects to E-Lins H685/H685m/H820/H700/H720/H750/H900/H920 router
4. Set RJ45 network adapter manually as follows:
IP address: or (same range with E-Lins Router)
Gateway: keep blank
Primary DNS: keep blank
Secondary DNS: keep blank
5. Run Teamviewer and provide the ID and PSW for E-Lins for support.


Method 2)
Here take an example of your xDSL Router LAN IP And E-Lins Router LAN IP
1. Get a computer with RJ45
2. Make sure the computer can go with internet.
3. Connect E-Lins router to your current LAN. Connect E-Lins router RJ45 LAN to your switch LAN RJ45. (Make sure the E-Lins router LAN IP is not in the same range with your switch)
4. Configure the computer Ethernet Card as follows,
Then add a IP same range with E-Lins Router. For example add IP or
5. Now your computer can use internet via your xDSL Router and visit E-Lins Router web.
6. Run Teamviewer and provide the ID and PSW for E-Lins for support.