Issue: SMS Control or DIO SMS Not Working

 

Related Pictures:

SMS Control Feature or SMS DIO not working

 

SMS Control Feature or SMS DIO not working

 

Main Cause and Solution:

Item Cause Solution
1 The Router SIM card SMS service is not working try to check the SMS service via mobile phone. Use mobile phone to confirm the SIM card SMS service is working before use H685/H820 Router SMS feature
2 Setting compatibility issue Uncheck the configuration of "Fix Error For Some Network". Some network need check this configuration, and some network need uncheck this configuration. Please try both for test.
3 Setting wrong In the sys log of router, it indicates received SMS from the dedicated phone, but the SMS configuration is not 100%matched with the dedicated phone number. For example in picture above, the phone number in the SYS Log is +972543442213, but the SMS Configuration is 0543442213. Modify from 0543442213 to +972543442213 to solve the issue.